San Francisco-based Gorgias has achieved a major milestone with a whopping $29 million in new funding. The round was led by SaaStr and Alven, alongside notable participation from Horsley Bridge, Amplify, Shopify, Sapphire, CRV, and Transpose Platform. Sunil Dhaliwal from Amplify has also been appointed as a Board observer.
This substantial investment will fuel Gorgias’ mission to expand its suite of AI tools, notably its flagship product, Automate, aimed at empowering ecommerce brands to automate their customer support processes.
Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias stands out as a leading provider of AI-powered customer experience solutions tailored for ecommerce businesses. Its platform seamlessly integrates automated customer support and marketing functionalities, driven by cutting-edge conversational AI technology.
Built on insights gleaned from millions of ecommerce-specific conversations and channel data, Gorgias serves as a powerful automation tool for brands operating on popular ecommerce platforms such as Shopify, BigCommerce, Magento, and WooCommerce.
With over 15,000 brands, ranging from startups to established enterprises like Steve Madden, Olipop, Glamnetic, TUSHY, and Marine Layer, relying on its platform, Gorgias has solidified its position as a trusted partner in the ecommerce ecosystem.
The company’s remarkable growth is evident in its global footprint, boasting a team of 300 employees spread across 16 countries. With offices in key locations including San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, Buenos Aires, and Charlotte, Gorgias is well-positioned to continue driving innovation and delivering exceptional customer experiences for ecommerce brands worldwide.
