Bluestream Health was bought by eVisit, a virtual care platform company, to provide digital front door capabilities, integrated language services, and other digital technologies to its solution.
The acquisition’s financial terms were not disclosed.
EVisit also acquired Bluestream Health clients in order to expand its ties with health systems. According to the firm, it collaborates with over 50,000 providers and 500 health systems to give patient “front door” capabilities and tools to transfer brick-and-mortar processes into virtual, with a focus on triage/escalation and quick handoff to clinical delivery.
EVisit presently collaborates with 100 healthcare delivery firms across 2,000 service sites. According to the company, over 275,000 doctors in all 50 states use eVisit to ease the delivery of millions of encounters each year.
Bluestream’s translation services will be used to add 200 additional languages and American Sign Language to the company’s telehealth offering.
Bluestream Health, according to Sachin Agrawal, CEO of eVisit, has a similar approach and mentality to reconstruct care on a digital foundation.
The organizations have a lot of complementary capabilities.Bluestream has done some very elegant, innovative work in integrating language translation and integrating digital front doors that are better reached by low-income populations and important for social determinants of health as a result of their collaboration with some pretty significant public health institutions across the country, Agrawal said in an interview.
eVisit’s business, like many other virtual care platforms, benefited from the rapid shift to telehealth during the peak of the COVID-19 epidemic in 2020 and 2021.
In September 2021, the company received $45 million in series B fundraising from Goldman Sachs Asset Management’s growth equity unit, as well as additional investors including Texas Health Resources and Health Catalyst co-founders Tom Burton and Steve Barlow.
“Any organizations are now picking their heads up and saying, ‘We implemented six, seven, or ten different technologies and they’re not connected to how we deliver care and they don’t enable us to re-engineer how we want to deliver care.'” What’s remarkable is that I believe the impact of the pandemic is being felt more post-pandemic than during the pandemic itself.”
MedStar Health, the largest healthcare provider in Maryland and the Washington, D.C. metropolitan area, has been collaborating with Bluestream Health for five years and is expanding its virtual care approach.
MedStar Health has been developing virtual care capabilities on a lesser scale for nearly a decade. Using Bluestream, the health system was able to rapidly scale up telehealth to 4,000 providers in about a week during the peak of the COVID-19 pandemic in early 2020.
In the last three years, the health system is estimated to have facilitated more than 2 million telehealth visits. According to MedStar Health authorities, this figure includes total telehealth engagements in addition to ambulatory video visits.