Ushur, the pioneer of AI-powered Customer Experience AutomationTM (CXA), has raised $50 million in Series C funding led by Third Point Ventures, with participation from existing investors Iron Pillar, 8VC, Aflac Ventures, and Pentland Ventures. The funds raised in this round will be used to expand Ushur’s experience automation portfolio, develop new AI innovations, and expand into new regions and industry verticals.
Ushur has tripled its headcount, doubled its customer base, and achieved a Net Revenue Retention (NRR) of 164% in the last year as enterprises increasingly shifted toward AI-driven automation solutions designed for end-to-end customer engagement applications. Back-office automation technologies, such as Robotic Process Automation (RPA), continue to struggle to deliver business value in this area.
Ushur’s CEO and co-founder, Simha Sadasiva, emphasized the difference between the previous generation of enterprise automation and the new AI platform developed by Ushur. He said Ushur was built with the goal of providing excellent customer experiences at scale, with the customer’s needs as the center. He stated that the combination of automation and a focus on customer experience creates tremendous financial value for enterprises and that Ushur’s CXA cloud delivers on both promises. The success of the company is directly related to the value it creates for enterprises, with a focus on the customer experience, and that this focus continues to shape the company’s technology, strategy, and culture.
Ushur’s CXA platform enables Micro-EngagementsTM, which are short information exchanges that allow customers to dip in and out of interactions at their leisure. With digital self-service at its core, Ushur’s no-code platform enables non-technical users to visually create sophisticated AI-powered workflows for automating tasks such as claims processing and claimant engagement, urgent member interactions in adverse weather events, customer support, Medicaid redetermination, pharmacy experiences, and appointment scheduling. Ushur supports over 60 languages and includes conversational AI, sentiment analysis, and intelligent document processing capabilities that are unrivaled in the industry.
Half of Ushur’s customers are Fortune 500 corporations, including well-known names like Aflac, Cigna, CVS, Irish Life, United Healthcare, and Unum Group.
With Ushur, these businesses increased customer engagement by up to 85%, reduced email triage times from five days to five minutes, and reduced customer issue resolution times by up to 90%.
Rob Schwartz, Managing Partner at Third Point Ventures, praised Ushur’s growth and successful deployment of technology specifically designed to automate customer experiences in the enterprise. He highlighted that the limitations of the previous generation of business process automation have prompted a demand for Ushur’s user-experience-focused, AI-driven platform. He expressed his belief that Ushur is creating a new category of enterprise customer engagement, which will bring a major transformation and value to customers. Schwartz expressed excitement for the future of this innovative company.
Ushur’s enterprise-ready platform is powered by artificial intelligence. It delivers industry-specific, hyper-personalized customer experience solutions by leveraging conversational AI, language intelligence, and document understanding. Ushur will use the latest round of funding to improve its platform with game-changing new technologies such as Large Language Models (LLMs) and Generative AI.
