NLX Secures $12M in Series A Funding to Advance AI-Powered Customer Experiences


NLX®, a trailblazer in revolutionizing AI-driven customer experiences for large and enterprise brands, has announced the successful completion of a $12 million Series A funding round. Cercano led the investment, with participation from Thayer Ventures and HL Ventures. Additionally, initial investors IAG Capital Partners, JetBlue Ventures, and Tech Square Ventures’ Engage also contributed to this funding round.

Andrei Papancea, CEO and Chief Product Officer of NLX, highlighted the transformative impact of AI on the customer service journey for brands. He emphasized the importance of personalized touchpoints and exceeding customer expectations while maintaining practicality. Papancea expressed NLX’s commitment to leveraging this milestone to fuel market expansion, strategic hires, and the development of innovative capabilities such as their patented multimodal technology.

NLX harnesses cutting-edge generative AI, cloud software, and advanced conversational AI technology to deliver exceptional customer experiences tailored to the scale, complexity, and compliance needs of enterprise brands.

Among NLX’s esteemed enterprise customers are industry leaders like Red Bull and Copa Airlines. The company has also collaborated with teams at Comcast following their participation in the Comcast NBCUniversal LIFT Labs accelerator program. NLX’s solutions are deployed globally, spanning 90 countries and supporting over 65 languages and locales.

Lauren Glatter, an investor at Cercano, praised NLX for redefining brand interactions and providing automated, frictionless multimodal self-service experiences that align with evolving enterprise needs.

Ryan Chou, Managing Director, Investments at JetBlue Ventures, commended NLX for empowering companies to deliver seamless end-to-end self-service experiences, which not only delights customers but also helps in managing call center demands effectively.

NLX’s commitment to innovation and enhancing customer experiences underscores its position as a leader in the customer experience landscape, poised to shape the future of brand interactions through AI-driven solutions.

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