Level AI, a Mountain View, CA-based leader in LLM-native customer experience intelligence and service automation, has successfully raised $39.4 million in a Series C funding round. This brings the company’s total funding to $73.1 million.
The round was led by Adams Street Partners, with additional investments from Cross Creek, Brightloop, and several CX leaders. Existing investors, including Battery Ventures and Eniac Ventures, also participated.
With the new capital, Level AI plans to accelerate its growth by focusing on innovation, talent acquisition, and advancing its product development, engineering, and research capabilities.
Under the leadership of CEO Ashish Nagar, Level AI provides advanced AI applications designed for contact centers, helping businesses enhance customer relationships and achieve greater efficiency, productivity, and excellence in sales and customer service. The company’s AI Agents leverage unstructured conversational data to automate quality assurance, act as a CX Copilot, and provide deep generative AI insights into customer behavior. Level AI’s solutions are trusted by leading brands like Affirm, Penske, Vista, and Carta.
