Companies from western countries have preferred India as their outsourcing destination for more than two decades. India is a hub for a bunch of tech companies that are known to provide affordable BPO services, customer support, and IT support services to many companies across the world. Be it crafting exclusive digital experiences, product engineering, or complete digital transformations, Indian BPO agencies are known for delivering unmatched BPO services at a reasonable price. Countless reasons make India the most famous outsourcing destination globally. In this blog, we have compiled a list of the top benefits of outsourcing BPO services to India.
Reasons for Outsourcing BPO Services to India
India has been the top destination when it comes to outsourcing BPO services. While every company is focusing on the cost efficiency that they get from outsourcing to India, However, multiple aspects make India the perfect country for outsourcing. Below are the benefits that a company can get from outsourcing its BPO services to India.
1. Extremely Cost-Effective
labor costs are much higher in western countries when compared to the costs in developing countries like India. The currency value of India is relatively lower than that of developed European countries and the USA. Hence, outsourcing BPO services can be proven to be super-effective which will improve the ROI of the company. However, Indian outsourcing companies specialize in offering a wide range of outsourcing services to companies across the world and are consistent in maintaining the quality of the offered services.
2. Shared Risk Factor
There is a risk factor involved whenever an organization expands its business operations in multiple departments. It requires huge planning as you are going to launch a new product or service, and it also requires support services. Outsourcing BPO services to India can be proven beneficial as you will not be involved in any repetitive tasks. Outsourcing agencies in India have a skilled workforce who are trained enough to handle challenges at work, hence, the risk factors are being shared.
3. Best Quality Standards
Quality standards are something that Indian BPO agencies swear by because they automatically increase the efficiency of the services offered by these companies. The IT outsourcing agencies are focusing on several quality standards along with a talent pool that gets combined to provide the desired output to their clients. Delivering excellent quality outsourcing BPO services is one of the criteria that Indian BPO companies are following while maintaining cost-efficiency at its best.
4. Proven Track Record
Over the last decades, BPO service providers in India have been constantly maintaining a strong track record and goodwill in the global market with their excellent outsourcing services in several domains. The image of Indian BPO service providers in foreign markets is convincing enough to get more clients from global markets. The track record has made the country an ideal destination for BPO companies to flourish.
5. Improved Customer Support
As the Indian BPO service providers are providing 24*7 customer support, the level of customer support of their clients has increased a lot. Regardless of time differences, BPO companies are practicing working in shifts so that they can provide customer support to their clients from different time zones. Indian outsourcing agencies are known for offering quality BPO services as they are well-trained in handling customer issues round the clock. The support agents are fluent in English, which is the major advantage of providing customer support to many countries.
6. Skilled Workforce
It is a well-known fact that Indian companies have vast access to a highly talented workforce. The majority of the skilled employees are fluent in English and have domain expertise in handling critical issues. Every year, millions of students are graduating and joining the workforce, thereby becoming proficient in the latest skills and expertise required in the professional field. Hence, BPO service providers can hire a skilled workforce with experience in relative technology and industry.
7. Round the Clock Service
Round-the-clock service is crucial for any BPO service provider. Most of the companies that operate globally require round-the-clock customer support. Indian outsourcing companies, which are renowned, mostly provide 24*7 support while charging less compared to those companies that operate in Europe and America. The quality of the customer support is the same as when Indian outsourcing agencies hire people who are specialized in German, French, English, Italian, and so on.
8. Supportive Policies
Government trade policies matter a lot to the companies that are doing business with foreign companies. Indian policies are flexible and supportive enough that foreign companies are outsourcing their business processes to Indian BPO companies. Apart from that, Indian service providers also deliver the exact BPO services as the government policies are supportive enough while encouraging the growth of the outsourcing industry.
9. Faster Turnaround Time
Indian BPO agencies are known for meeting the commitment deadline. Often, companies deliver the outsourced project earlier than the promised date, as Indians have a talented pool of workers who are committed to delivering quality results. However, advanced infrastructure, updated technology, and expert professionals are the added factors that become the prime reason for faster project delivery.
10. Updated Technology
The latest technologies and the rapid pace of digitalization are the main factors in the development of outsourcing agencies. Most renowned Indian organizations are successful in providing high-quality BPO services to their clients as they are using updated infrastructure and technology that gives the best result. Apart from that, Indian BPO agencies are ISO certified, so the quality of BPO services never gets compromised.
Summing Up
Business Process Outsourcing is a vast field and there are a plethora of options to choose from depending on which business tasks you want to outsource. The Indian outsourcing sector is booming and multiple companies work on a global scale while providing quality BPO services to a larger scale. Hence, depending on your business needs, you can choose BPO companies in India while exploring all options. Trupp Global is a renowned outsourcing agency in India known for providing BPO services to foreign companies at a reasonable price. At Trupp Global, we focus on understanding our client’s needs and providing them with relevant outsourcing solutions as a business partner.
