Tritium Partners led a $40 million investment in Inbenta, a conversational AI platform aimed to maximize customer experience. The investment will be used to fund future product innovation and market expansion.
With clever conversational AI, Inbenta automates consumer interactions. Inbenta’s solutions are totally adjustable, deployable in seconds, interoperable across many platforms, and continually improving through billions of consumer interactions in 35 languages, requiring virtually no data training and reaching a 90% correct answer rate.
Companies may automate the resolution of customer enquiries and tasks, eliminate the need for and cost associated with human interaction, and create an always-on channel for customer service, sales, HR, and revenue growth by utilizing Inbenta’s AI-driven conversational tools.
Founded in 2011, Inbenta is a global conversational AI platform designed to optimize customer experience. The company’s powerful platform combines the use of Natural Language Processing and Neuro-Symbolic AI to offer four digital support communication modules – Chatbot, Knowledge, Search, and Messenger – delivering a complete and configurable solution for any enterprise. With its headquarters in Dallas, TX, and with regional offices in the U.S., Europe, Brazil and Japan, Inbenta has over 250 global brands using its solution across a range of industries, including: financial services, travel, ecommerce, telecom, and utilities.
Founded in 2013, Tritium Partners is a private equity firm focused on technology and services companies with exceptional growth potential. With >$1.2 billion of assets under management, Tritium actively partners with talented founders and executives to build market-leading companies through high-growth strategies, while maintaining capital efficiency.