ServiceNow, the AI-driven business transformation platform, has announced a $1.5 billion (£1.15 billion) investment into its UK operations over the next five years. This investment will support the expansion of the company’s workforce, infrastructure, and AI capabilities, as well as help grow the local talent pool through new skills programs. The announcement was made at the International Investment Summit, where Prime Minister Keir Starmer met with industry leaders to drive economic growth in the UK.
The investment will also enable ServiceNow to expand its London and Newport data centers, equipping them with Nvidia GPUs to support local processing of large language models (LLMs). Additionally, the company will launch new skills programs aiming to train 240,000 UK learners in AI and digital technologies by 2027.
ServiceNow’s AI platform is widely used by major organizations, including BT Group and NHS, to streamline operations, and its customer base includes 85% of the Fortune 500. Chairman and CEO Bill McDermott emphasized the importance of the investment in advancing AI-driven innovation across the UK, stating, “Our investment accelerates the UK’s push to put AI to work, empowering people, enriching experiences, and strengthening societal bonds.”
The company’s commitment also reflects the growing demand for AI solutions. ServiceNow’s recent AI Maturity Index report, developed with Oxford Economics, found that 85% of UK businesses plan to increase AI investments in the coming year.
The funding will not only support the company’s AI capabilities but also foster the growth of its employee base, which has already surpassed 1,000 in the UK. Damian Stirrett, Group Vice President for UK and Ireland, noted that the investment will further drive productivity and innovation in British businesses by expanding ServiceNow’s team and infrastructure.
In addition to its business initiatives, ServiceNow has pledged $1.5 million in grants to UK-based charitable organizations over the next five years, supporting causes such as sustainability and disaster relief.
This investment reinforces the UK’s position as a leading destination for tech innovation, as highlighted by Chancellor of the Exchequer Rachel Reeves, who remarked, “This investment is a huge vote of confidence in the UK’s tech and AI sector.”
