Authenticx, the new standard in healthcare for listening to customer voices at scale, announced today a $20 million Series B funding round led by Blue Heron Capital, with participation from Beringea, Indiana Next Level Fund/50 South Capital Advisors, High Alpha, Mutual Capital Partners, Signal Peak Ventures, Allos Ventures, Elevate Ventures, and M25.
Authenticx has had a strong year of growth, with a 2.5x increase in ARR in 2022 and 64 new workers since July 2021, many of whom have joined product innovation and sales divisions. Furthermore, Authenticx’s customer base has more than doubled in the previous year, with its client portfolio now includes five of the top ten worldwide pharmaceutical corporations.
Customer input that is not requested is a vital resource for healthcare and life science firms. Authenticx identified multiple disruptive themes in contact centers after analyzing 100 million conversations with healthcare customers for its 2022 Customer Voices in Healthcare report, including failure to provide anticipated information via callbacks, callers becoming stuck between two or more healthcare entities, and conflicting information offered by different sources.
Decision-makers can design successful strategies for managing consumer grievances when they have access to these complete insights from actual customer dialogues.
Scott Sanner, a Blue Heron Capital Operating Advisor, will join the Authenticx Board of Directors as part of the transaction. Mr. Sanner is the former CEO of Citra Health Solutions and has approximately 30 years of relevant industry expertise, having previously held positions of leadership at McKesson.
The Eddy Effect Dashboard and the quality management solution are two innovative features of the robust Authenticx platform that improve customer experience by identifying obstacles to the customer journey, providing teams with insights to tell data-backed stories, pinpointing areas of improvement and opportunity, reducing agent onboarding time, increasing efficiency, and delivering a better CX.
Authenticx is the new standard for humanizing conversational intelligence in healthcare by analyzing millions of customer interactions (like voice, chat, or emails) to surface immersive and intelligent insights at scale. Authenticx was founded to aggregate, analyze and activate customer interaction data to surface transformational opportunities in healthcare. Using existing data that’s likely being stored and ignored in your organization, Authenticx reveals hidden barriers, motivators, and strategies so healthcare organizations can make confident, data-backed decisions.
